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Frequently Asked Questions
Tea & Orders
Where are HeChaLa teas from?
HeChaLa is a Singapore based tea gifting brand. Our teas are carefully curated in Singapore and sourced from Taiwan, with a focus on approachable flavours made for everyday moments and meaningful gifting.
How should I brew my tea?
Brewing can be adjusted to your personal preference. For the best starting point, refer to the brewing guide included with your order, then adjust the water temperature and brewing time to suit your taste.
Enjoy it your way there is no need to make every cup exactly the same.
How should I store the tea?
Store your tea in a cool, dry place away from direct sunlight, heat, moisture and strong odours.
For the best freshness, keep each tea bag sealed in its original packaging until you're ready to enjoy it.
How long can the tea be kept?
Please refer to the best before date printed on the individual tea packaging.
For the best flavour and aroma, we recommend enjoying your tea before the stated date and storing it properly.
What payment methods do you accept?
We currently accept payment via PayNow.
We are working towards introducing additional payment options in the future to make checkout more convenient for our customers.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible.
We will do our best to assist if your order has not yet been processed or prepared. Once an order has been processed, packed or dispatched, changes or cancellations may no longer be possible.
Due to the nature of our consumable tea products, we do not accept returns or exchanges for change of mind.
Customised and personalised orders may be subject to different conditions once production or customisation has begun.
Delivery & Support
Where do you deliver?
We currently deliver within Singapore.
If you have a special delivery requirement, feel free to contact us before placing your order and we'll let you know if we can accommodate it.
How long does delivery take?
Standard delivery within Singapore typically takes 5–8 business days from the date your order is placed, including order processing.
Delivery times are estimates and may occasionally be affected by Singapore public holidays, peak periods, courier delays or circumstances beyond our control.
For wedding, event and bulk orders, delivery timelines will be discussed separately based on your requirements.
Do you offer self-collection?
Self-collection is currently not available. Available delivery options will be shown during checkout.
What should I do if my order arrives damaged or incorrect?
We are sorry if something isn't right with your order.
If your order arrives damaged, defective or incorrect, please contact us within 3 days of receiving your order.
Please provide your order number, a brief description of the issue and clear photos of the item(s) and packaging.
All requests are reviewed on a case-by-case basis. Where appropriate, we may arrange a replacement or refund in accordance with our Refund Policy.
How can I contact HeChaLa?
You can reach us through the contact form on this page, WhatsApp, or Instagram.
Every message is read by a real person, and we usually aim to respond within 24 hours.
Weddings, Events & Customisation
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Do you provide customised tea for weddings and events?
Yes. HeChaLa offers customised tea gifting for weddings, celebrations, corporate events and other meaningful occasions.
Tell us about your event, estimated quantity and what you have in mind, and we'll help explore suitable options for you.
What is the minimum order quantity?
Our customised tea gifting options generally start from a minimum order quantity of 100 sets.
Minimum quantities may vary depending on the tea, packaging and level of customisation selected. Pricing will also depend on your quantity and customisation requirements.
Share your estimated quantity and what you have in mind with us, and we'll recommend the most suitable option and provide a quotation.
How early should I enquire?
We recommend reaching out as early as possible, especially for weddings and customised orders.
As a general guide, contacting us at least 8–10 weeks before your event gives us more time to discuss your requirements, confirm the design and prepare your order.
Larger or more customised projects may require additional lead time.
Can I choose the tea flavours?
Yes. Tea selection can be discussed as part of your customised order.
Available flavours may depend on current availability, order quantity and your chosen customisation option. We will be happy to recommend suitable teas based on your event and preferences.
Can I request samples?
Samples of our currently available teas may be available for wedding, event or bulk-order enquiries, subject to availability.
Please contact us with your requirements and we will advise what samples are currently available.
Samples of new or specially requested flavours may not be available prior to production.
Do you provide corporate gifting?
Yes. We welcome corporate gifting and bulk-order enquiries for client gifts, employee appreciation, events and other occasions.
Customisation options may be available depending on your quantity and requirements. Contact us with your estimated quantity, timeline and what you have in mind, and we'll be happy to discuss suitable options.